We’re here to answer your questions!

Talk to your tour leader today: Canada/USA +1 250-509-1039
Talk to our South Africa Head Office: +27 (0)78 385 1100

You can send us a message using the form on this page and we will take the time to get to know you so we can help you find your perfect match for an amazing adventure. You can also email us directly at: [email protected]

P.S. If you're not sure, no problem, we can talk you through it.
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Still have some questions? Check through some frequently asked questions and then send us a message.

Jackson’s African safaris design custom safaris, designed for just you and your group and we also advertise specific trips that we lead and host.  Our standard group size for trips we lead is 8 and less.

If you are booked into a camp as a couple, or a group of 4 for example, unless you have paid for a private vehicle, you will share the vehicle with other guests in camp.

We now have some yearly set-departure feature safaris & tours lead by professional photographers and wildlife specialists that are open to booking by the general public, where again we aim towards 8 participants.

There are some activities and some camps that do have age restrictions.  This can be due to safety; eg walking in the bush is not suitable for those under 12 years of age.  Gorilla trekking is for those 15 years of age and older.

Some camps are adult only.  We are very familiar with the needs of children and know well the family friendly camps.  Designing a family friendly safari is easy, just as it’s easy designing a tour for adult orientated camps with no children.  This is our work – designing a tour that is right for you and your family/party.  When in doubt, ask an expert!

Tipping is a very subjective and very much a personal affair, but the standard scenario is to leave a tip for your guide and also for the staff at the lodge or camp whom work behind the scenes.

On safari, a US$10.00 tip per person per day to your personal guide would be considered normal.  And US$5.00 per person per day into the camp staff tip box.  If your on a budget travel safari, these rules would change to about 5US$ and US$2.50.  Again, this is all down to personal choice.  Remember, most African safari guides are paid per day, what most people from the west consider an hourly wage.  In Tanzania for example a guide is generally paid around 15USD – 20USD for a days work.  These guides make a living mainly from their tips.  Please feel free to ask us about more details on the ethics of wages for guides and what factors are at play.  Knowing the facts is very important.

Do ensure wherever you go that the tip DOES get shared with all staff who work behind the scenes and not just the guide working with you personally, by depositing this into the ‘staff’ tip box.  If you are tipping your guide, this should be given directly to your guide.

1. Any cancellation of a booking by a client or agent, must be in writing and shall only be effective upon its acknowledged receipt by the company. The date on which the company receives the correspondence or a company recognized agent, will determine the cancellation charge, if any.

2. Cancellation charges will be incurred as follows:

All cancellations must be made in writing to Jackson’s African Safaris. Cancellation of your safari will result in the loss of your deposit. After 90 days, cancellation fees are as follows:

90-75 days 50% of tour total price

74-31 days 75% of tour total price

after 30 days 100% of total tour price – No refunds under any circumstances.

Trip cancellation insurance is recommended. There is no refund should you leave the safari early for any reason and no refund for any unused services.

Written cancellation required: Note – Special cancellation fees may apply for 3rd party bookings.

Please see our companies full ‘Terms & Conditions’ for more details.

A 25% deposit secures a booking.  This deposit is held in a trust account.

Final payment to be in our account 60 days prior to safari start date.  A late payment can result in your accommodation getting released.

On request of a booking you will be provided details to mail a cheque, make a direct deposit, or wire transfer to our account  – Most banks and trusts can perform this procedure. All trips are listed in US$ as a general rule. NB The US$ is the most widely accepted currency other than local currency within Africa.

Note all bank charges are the sole responsibility of the payee not Jackson’s African Safaris.

Africa as many of you will know is a BIG continent, with presently 53 independent countries in (or on the continent) of Africa.

With our clients traveling from so many different countries internationally, we have developed under our ‘Information’ tab above, an ‘Airlines and Africa’ page.  This page contains tips and suggestions of what airlines and routing you may need to consider for your desired safari destination where we operate.

For all Jackson’s African Safaris guests, safety is our principal concern, whilst on any safari and activity.  All activities are planned carefully ensuring your safety is considered. However, wild animals can be unpredictable and therefore any activity associated with them carries an element of risk. Walking in the bush, driving in wildlife areas and canoeing on rivers for example is a specialist exercise and guides are trained and licensed specifically for these activities. Firearms are carried as a precaution when walking. We remind visitors that the essence of every activity, on all safaris, in all places, is to provide a thrilling experience and never fear or discomfort.

We relate safety in Africa to that of driving your car, riding a motorcycle, or flying a plane, the risk is a calculated one.  In our opinion the risk is far out weighed by the thrill of being on safari in the African bush.